Privacy and trust

Privacy policy for booking and website use

The Teal Dragon Scoff is the data controller for information shared through this website, including catering enquiries, bookings, event details and dietary requirements. This UK GDPR catering website policy explains what we collect, why we use it and how you can stay in control.

Review details before enquiring

Policy scope

This notice covers enquiry forms, confirmed catering work, payment-related information, cookies, analytics and marketing choices.

01 / Booking data privacy

What data is collected and how it is used

We ask for details that help us price, plan and deliver your catering. We do not collect information simply because it is available.

Contact information

Who to reach

Your name, email address, telephone number and correspondence let us answer an enquiry, prepare a quote and confirm practical arrangements.

Examples of use

We may contact you about guest numbers, timings, venue access, menu choices or changes to an existing booking.

Event information

What we need to plan

Event dates, locations, guest numbers, service style, budget guidance and access notes support menu planning and safe delivery.

Examples of use

The information helps us assess staffing, equipment, transport, buffet quantities and the right service schedule.

Dietary information

Menu and allergy care

Dietary preferences, allergies and other food-safety details are used solely for menu planning, preparation and service safety.

Please tell us clearly

Share only what is needed for the event. We may ask follow-up questions where an allergy creates a preparation or cross-contact concern.

Payment-related details

Invoices and payments

We may keep invoice, transaction reference and payment status information needed to manage a booking and meet accounting duties.

Card details stay protected

Payment providers handle card authentication and card data under their own security controls. We do not need your full card number for routine booking administration.

Our lawful bases may include taking steps at your request, performing a contract, meeting a legal obligation and pursuing legitimate interests such as responding to service enquiries.

02 / Storage and security

Data is kept for a reason, then removed

Booking and enquiry records are stored securely, with access limited to people who need the information to handle catering work or business administration.

Good security is practical.

We use access controls, secure accounts and sensible handling procedures for booking, enquiry and dietary information.
Access is limited to staff, contractors or service providers who need the information for the stated purpose.
Enquiry records are normally reviewed and disposed of when they are no longer needed. Completed booking and financial records may be retained for up to seven years where accounting or legal rules require it.
Dietary and allergy details are treated as sensitive operational information and are shared only with people involved in safe menu preparation and service.

Retention can vary

The exact period depends on whether an enquiry becomes a booking, whether a legal claim is possible and whether financial records must be kept. Secure deletion or anonymisation follows review.

03 / Cookies and processors

Cookies, analytics and third-party support

Some website tools are needed to make pages work. Optional tools help us understand visits and improve the enquiry experience.

You can manage optional cookie choices through the cookie-consent control when it is shown. Browser settings can also remove stored cookies or block future ones.

04 / Your control

Your data rights and our contact details

UK GDPR gives you clear choices over personal information. Send a privacy request and we will check your identity before responding.

Access: ask for a copy of the personal data we hold about you.
Rectification: ask us to correct inaccurate or incomplete information.
Erasure: ask us to remove data where there is no good reason to keep it.
Restriction: ask us to limit how information is used in certain situations.
Portability: receive certain information in a usable electronic format.
Objection: object to processing based on legitimate interests or direct marketing.

You can also complain to the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully. See the ICO complaints guidance. Booking arrangements are explained in our booking terms.